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905I believe providing power to make decisions and holding employees responsible for those decisions,managers sharing information to make informed decisions, increasing KSA's through training and development and finally linking the pay with performance puts the manager in a respectable position.
Posted by Shashi on 2011-08-09 22:48:28 1\n
906Nice to read this and I completely agree with you.Truely this is many of us are practicing or trying to achieve. Few Months back I have put up a thought in my blog which is quite relevant in this context. Repeating the same here. "In IT Industry one of the key challenges is customer retention through customer satisfaction, but that’s only possible if we are in the heart and mind of customer, pacing inch by inch and winning them over ultimately. Nowadays the competition is pretty stiff and we see projects winning by a few cents gap. As the market grows faster, even this tiny gap starts reducing. This brings us to a question: Who can play a major role in changing the game? My answer: “Probably Us”. By us I mean those resources who are interacting with client directly on a regular basis. This hypothesis may be considered half true and half not. The reason is that since the resource pool is common for all companies so you end up with almost the same grey cells in all top notch companies. But we need to reflect upon the fact that these resources actually carry your brand value and aid in increasing the faith and reliability quotient of your brand. Am I confusing you? Ok, let me attempt explaining this with an example of a hair cutting saloon. Question for you: How many of us change our hair cutting saloon frequently? My guess: not many, unless moving into new places very frequently. Considering a permanent abode in the same place, one would find approx. 3-4 hair dressers in the total span and that too most people would prefer sticking to same saloon. Do you know why? No it’s not the price alone, or the color of his walls, his swanky scissors, or his furniture or his smile, it’s all of it. Comfort, it’s the comfort factor with your hair dresser and a comfort zone at the saloon. How do you get this comfort? It stems from familiarity; familiarity breeds this comfort. He or she starts communicating with you and gradually, knowingly or unknowingly wins your mind and heart by giving you an opportunity of creating your own space and zone of comfort. Actually that hair dresser is retaining you in the same saloon and makes you keep on coming back to the same place always. In certain cases, even if the hair dresser leaves, you don’t change the Saloon as s/he has already made it “homely” for you. Let us map it back to our situation. So here the resources who are interacting with the client on a regular basis have a higher influence on the client’s decisions than the sales/marketing team or may be (pardon my naivety) even the CEO. Not only your work related to project execution, but the project retention also depends on how well you connect with your client. And that’s the role many of you are currently playing. Try to win your customer’s mind and heart only then can HCL start growing faster. Think, if in the next 10 yrs we don’t lose a single customer and keep on adding new ones, where we will stand, A 20 billion Dollar Company? Good, but what would be even better? “HCL stock value in DOWJONES is on the top” That my dear friend will indeed be one of the happiest moments in HCL and that day we can proudly say “Yes We Have Done It”. Difficult indeed but not at all impossible. Service Delivery mangers need to play a major role here, deliverables are no more confined to project execution; they indeed have to bring new business by utilizing their current project and have to make sure any requirement related to IT from that customer comes only to HCL irrespective of his/her own technology. With all due respect, we know Mr./Ms. SDM you cannot do it only by yourself, you will need our help. Suggestion: try to incept a sense of ownership into all your resources. Don’t make it too much Process Driven, let’s make it more people driven or may be a 40-60 ratio. And as we will be heading towards 2015, the Indian Organization will have “generation M” count higher in all projects. We will make a big mistake if we try to tame them for anything. Rather give them direction and enable them to make their own execution strategy and processes in their own way. Generation M says “We Love Freedom at work place, not decisions, we love directions and suggestions, we value transparency”. Build your strategies on the ground accordingly and vary it person to person; Generation M cannot be fitted in traditional processes or approaches unless they start loving it. So join your hands, try to build good connects with your client and start incepting HCL brand consciousness, faith and reliability in your client’s mind and heart. Many of us are already doing it and many are still thinking, don’t think that much; we all know “Yes, You Can” that’s why you are here in HCL; we are waiting to listen from you; “Yes I Have Done it”."
Posted by suankan on 2011-08-10 03:17:11 1\n
907There is only one aim of a manager and that is to command respect of his team. Times change, paradigms change, but that single aim of the manager remains intact. So in that sense the manager's role has not changed a bit. How s/he commands respect will keep changing.
Posted by Amitabh Mukherjee on 2011-08-10 08:39:19 1\n
908Vineet, You bring out a very important point. There is no need for parents or managers to prove that they are superior; either to their children or their co-workers respectively. There is a greater joy in collective "Learning" and "Actions" that emerge from such learning. It facilitates relationships based on mutual respect; one that is not based on hierarchy but on true values and principles.
Posted by Subbu Iyer on 2011-08-10 09:47:48 1\n
909Now if only we could introduce this maturity of thinking, and leadership into more organisations around the world.. Have some questions for you, I'd like to ask, offline, so to speak - what's the best way to reach you?
Posted by Farhan Rehman on 2011-08-12 17:00:47 1\n
910This is a really great post
Posted by Tammy on 2011-08-26 17:23:58 1\n
923To be a great listener; to take in the information, the data, but also use his/her gut in making decisions; to try things often; to know that most things can be corrected, and should be tweaked. A leader today should be people driven. Know his/her people. It might be important to know business at 10,000 feet, but they better execute at 10.
Posted by Jack Dillon on 2011-09-08 13:21:44 1\n
1495very relevant both at home and for the workplace. Is it the beginning of a new wave of management style?
Posted by Biswashis Gantayet on 2011-11-24 13:49:52 1\n
2628Hi Vineet A very interesting post. I particularly like the comments in the last two paragraphs. I have been involved in process improvement and have reinforced and experienced a shift in the manager's role. As we move towards more self managed teams, the role of the manager is getting eroded and needs to be reshaped and re-defined. With tightly knit performance metrics and standardised processes in place, the manager - team ratio is likely to change in the future and will lead to a more flatter organisation structure. What are your views on the future of leadership?
Posted by Niru Kumar on 2012-04-23 14:20:56 1\n

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