Employees don’t trust AI. But not because of AI itself. They don’t trust the leaders deploying it.
If you introduce AI without a clear message, employees assume the worst—job cuts, micromanagement, or replacement. That’s why AI trust is built through transparency, not technology. However for that to happen you should be clear what you want out of AI.
When Airbnb introduced AI-powered pricing tools, they ensured hosts understood how it worked, why it was being implemented, and how it benefited them. The result? High adoption, zero backlash.
What should you do? Be upfront about AI’s role in your company or the fact you don’t know and are in experimentation phase however state your intentions clearly. Explain how it will be used, who it will impact, and why it is a tool, not a replacement. AI trust is not built with technology—it is built with leadership.