HCL Technologies CEO Vineet Nayar responded to the recent global recession by placing employee satisfaction ahead of customer satisfaction. The result was a bounty of winning ideas that translated into more business at the expense of competitors.

Vineet Nayar

EW DELHI: As India's $60-billion IT industry comes out of recession and prepares to chase the $100-billion goal, rising attrition, commoditising of workforce and wage inflation are among its top worries.